2001 - 2013: MÖVENPICK HOTELS & RESORTS, Zürich, Switzerland
Fast-growing, upscale global hospitality company with 15k staff and 78 properties in 24 countries.
2006-June 2013: Vice President, Distribution Lead a Team of 8 specialists. Oversee all facets of global electronic reservation systems, monitoring consumer activities and travel agency partner relationships to deliver advanced hotel reservation and booking capabilities worldwide. Manage proprietary web and mobile sites, including search engine optimisation and marketing activities. Analyse emerging technology tools and apply to e-distribution operations as appropriate, managing all aspects of innovation project implementation. Deliver field training to new hotels, establishing network and ensuring colleague network proficiency.
Spearheaded numerous technology innovation projects such as website re-launch / Mobile site / online booking engine, generating revenue via online channels and enhancing proprietary booking capabilities to deliver measurable improvements.
Continuously improving e-distribution system and network. In the last 5 years Business through the company’s proprietary website grew by more than 20% annually, the entire CRS network by more than 15% annually.
Managed all facets of new central reservation system rollout, from RFP to negotiations, deployment, training and go-live activities.
Successfully integrated new booking channels and managed major online agency relationships, including Expedia, Orbitz and Travelocity; developed go-to-market strategy for India.
2001-2006: Director of Reservations & Revenue Management Lead a Team of 4 specialists/agents. In charge of the Revenue Management efforts of the company, the Central Reservation Office and the Central Reservation System. Managed and supported the implementation of Revenue Management Software (Ideas and EZRMS) and monitored its efficiency.
Defined Revenue Management Strategy
Implemented best price guarantee programme in 2004.
Conducted on average 5 trainings annually on Revenue Management, Reservation and Distribution.
Developed and implemented a Strategy to grow business through the proprietary website. As a result, the website became the company’s strongest online booking channel in 2006.
Managed the integration of new properties into the CRS and Distribution network.
2000-2001: ArabellaSheraton, Frankfurt, Germany
Formerly a hotel group with 25 3-5-star properties in Europe and approximately 1,600 staff.
Revenue Manager, Central Germany: Led project to consolidate 3 reservation offices into a central unit. Directed staff at newly consolidated central office, supervising 13 employees. Created and implemented strategies to maximise revenue, working closely with sales and operations staff.
Successfully managed implementation of group sales system to improve operations.
Collaborated with external call system staff, coordinating support to manage overflow calls and deliver positive end-user experience
BASS HOTELS & RESORTS GLOBAL SALES / HOLIDAY INN WORLDWIDE
1999-2000 Sales Manager, Corporate & Business Travel: Created and implemented sales strategy to target and acquire corporate accounts. Consistently met or exceeded sales objectives. Trained and managed sales associate.
1997-1999 Key Corporate Account Manager: Analysed market, identifying key accounts and assessing revenue opportunities. Built positive business relationships and strategic partnerships. Improved market share with innovative strategies. Covered regional management roles on an interim basis.
1996-1997 HOLIDAY INN HAMBURG ·Sales Manager:Evaluated markets and devised and implemented strategies to improve competitive positioning. Created and managed customer database. Oversaw budgets and directed marketing initiatives.
Past job history includes other sales, marketing and operations positions with the Holiday Inn organisation as well as sports & entertainment representative roles.
Vocational Training, Community Service and School Education
2009 - 2011 Master of Business Administration MBA, Rotterdam School of Management (RSM), Erasmus University
1992 - 1994 Vocational training as a Hotel Manager at Holiday Inn Dortmund – Römischer Kaiser, Dortmund
1986 - 1987 Community service at Dortmund Municipal Hospital
1983 - 1986 Vocational training as a Power Electronics Technician at Holstein und Kappert GmbH, Dortmund
1974 - 1983 Obtained general university entrance level at Max-Planck-Gymnasium School-leaving qualification: Abitur (roughly equivalent to A levels)
Further Training, Courses, Certificates Obtained
2014 SVEB Certificate (Certificate of the Swiss Federation for Adult EducationSBEB/FSEA)
2006 Certificate in “contracts for non-Lawyers”, ZfU, Zürich, Switzerland
2005 Certification in Hospitality Management, Cornell University, School of Hotel Administration, Brussels, Belgium
2005: Managing People: Essential Skills for Leadership
2004: Hotel Revenue Management
2004: Strategic Pricing for Hotels
2004: Strategic Marketing for the Hotel Industry
2003: Accounting and Financial Management for Nonfinancial Man.
2003: Leadership and Motivation
2002 Certificate in Electronic Distribution, HEDNA, London
1994 - 1998 Various courses covering reservation acceptance, hotel sales and account management
Association of Corporate Travel Executives (ACTE)
Hotel Electronic Distribution Network Association (HEDNA)
Swiss Hospitality Marketing Association (SHMA)
German mother tongue